Privacy Policy

CMC Carrier Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when interacting with our website, services, and SMS communications.

1. Information We Collect
We may collect the following types of information:
a) Personal Identification Information
Name, phone number, email address, physical address. Business details if you represent a company.

b) Driver & Employment Information Commercial Driver’s License (CDL) details, endorsements, expiration dates. Employment history, safety records, background checks, medical certificates. Insurance details and compliance-related information.

c) Communication DataSMS opt-in confirmations and preferences. Customer support inquiries via phone, email, or website forms. Billing information, invoices, and payment confirmations.

d) Website & Technical DataIP address, browser type, device type, and operating system. Pages visited, time spent on site, and referring URLs. Cookies and similar tracking technologies (see Section 6).

2. How We Use Your Information
We process collected information to:

• Provide and manage logistics and freight services.
• Communicate with customers, drivers, and partners regarding load status, appointments, billing, and support.
• Process job applications and employment onboarding.
• Improve our website functionality, performance, and security.
• Send SMS notifications (appointment reminders, billing inquiries, compliance updates).
• Comply with federal and state regulations (FMCSA, DOT, IRS).

3. SMS Communication Policy
Consent Required:
You will only receive SMS communications if you provide explicit opt-in consent.

• Message Types: Appointment reminders, load updates, billing notifications, compliance alerts.
• Frequency: Typically 1–2 messages per week; may vary depending on your engagement.
• Opt-Out: Reply “STOP” at any time to unsubscribe. You may re-subscribe by replying “START.”
• Assistance: Reply “HELP” for support or contact +1 (448) 233-0885.
• Data Protection: Phone numbers are never sold or shared with third parties for marketing purposes.
• Carrier Fees: Standard carrier SMS and data rates may apply.

4. When and With Whom We Share Your Information
We do not sell or rent personal data. We may share information only with:

• Service Providers: Trusted vendors assisting in payment processing, compliance, background checks, and communication tools.
• Legal Requirements: Authorities if required by law, court orders, or investigations.
• Business Transactions: In the event of a merger, acquisition, or company restructuring.

5. Data Retention Customer and driver records: retained for up to 7 years to comply with federal regulations.

• Job applications: retained up to 12 months unless extended with consent.
• SMS consent records: retained for audit and compliance purposes as long as necessary.
• Technical logs: typically deleted after 12 months.

6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve user experience and analyze performance.
Types of cookies:

• Essential Cookies: Required for basic functionality.
• Analytics Cookies: To track user behavior and improve services.
• Marketing Cookies: Used for ads and targeted promotions.

You may disable cookies in your browser, but certain website features may not function properly.

7. Security of Information
We implement industry-standard safeguards:

• Encrypted data storage for sensitive information.
• Secure Sockets Layer (SSL) for website traffic.
• Restricted employee access based on job duties.
• Regular audits and compliance reviews.

8. Children’s Privacy
Our services are not directed to individuals under 13 years of age. We do not knowingly collect data from children. If we learn we have inadvertently collected such data, we will delete it promptly.

9. Your Privacy Rights
Depending on your location, you may have rights under privacy laws such as the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR):

• Right to access and request a copy of your data.
• Right to correct inaccurate data.
• Right to request deletion of your data.
• Right to opt out of marketing communications.
• Right to restrict processing in certain cases.

Requests can be submitted via email: admin@cmccarrierinc.com.

10. International Users
Although CMC Carrier Inc. operates in the United States, if you are accessing our services from outside the U.S., please note that your data may be transferred to and processed in the U.S. By using our services, you consent to this transfer.

11. Dispute Resolution & Governing Law
Any disputes arising under this Privacy Policy shall be governed by the laws of the State of Texas, United States.

12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new effective date.